Allergy policy
What if I have a food allergy?
If you or someone you're ordering for has a food allergy or intolerance, it's important to contact the restaurant directly to confirm whether your chosen meal is suitable before placing your order. You can easily contact the restaurant through our app by selecting your order, going to the account section, and tapping "Help." Alternatively, if you're using the website, you can contact us via email, and we will provide the restaurant’s phone number.
If you're unable to reach the restaurant, we recommend refraining from placing or canceling your order to avoid any health risks. For more details on YourLocalEats’ allergy policies, check out the FAQs below.
Why can't YourLocalEats guarantee my meal is safe for my allergies or intolerances?
While we strive to support your needs, the restaurants themselves are responsible for preparing your meal. To ensure your food is safe for your allergies or intolerances, the restaurant is the best source of information. They can tell you about the ingredients used, whether shared cooking equipment (like fryers or grills) is involved, and any other factors that might affect your meal.
Even if we confirm that a restaurant's menu is allergy-friendly, ingredients or preparation methods could change over time. Therefore, it's always safest to double-check with the restaurant directly before you order.
Why should I contact the restaurant if I have an allergy or intolerance? Why can't YourLocalEats check for me?
We prioritize your health and want to ensure the safest dining experience. Only the restaurant staff, including the chef, can tell you exactly what is in your food and how it is prepared. Although we aim to help, there’s always a risk that ingredients or cooking practices may change. We do not want to give you outdated information that could endanger your health. That's why it’s essential to speak directly with the restaurant about your specific food allergy or intolerance.
How does YourLocalEats ensure the information provided is correct?
When a restaurant partners with YourLocalEats, they must provide us with up-to-date menu information. We include this data on the restaurant's profile page within our app or website. If any changes to the menu occur, the restaurant is required to notify us immediately to ensure that the information on YourLocalEats remains accurate.
How do I contact the restaurant?
You can contact the restaurant directly through our app by selecting your order in the account section and tapping "Help." If the phone number is not visible, you can contact us via email, and we will provide the restaurant’s phone number. Please make it clear in your email that your query concerns a food allergy, and that you need the restaurant’s contact details.
Important: Please do not provide any allergy details to YourLocalEats customer service. You must contact the restaurant directly to discuss your specific food allergies and/or intolerances. The restaurant staff will be the only people who can give you accurate information regarding your meal.
Aren’t food businesses required by law to provide allergy information?
Yes, food businesses are legally required to provide information on allergens. Restaurants are obligated to inform you about the allergens in their menu items and typically provide access to this information by notifying you that it is available upon request. We encourage you to contact the restaurant directly to inquire about your allergens before placing your order.
Does YourLocalEats assist restaurants in complying with the law?
Yes, we work closely with our restaurant partners to ensure they understand their legal obligations regarding food hygiene and allergen disclosure. We also offer guidance to help them provide the best possible service to customers with allergies and intolerances.
What should I do if I have additional allergy-related questions?
For your safety, we always recommend contacting the restaurant directly to discuss any specific food allergies or intolerances before placing your order. The restaurant will have the most accurate and up-to-date information to guide you.